This Privacy Policy details how MARKETING MULTI MEDIA SPRL (hereinafter "we", "us", or "the Data Controller") collects, uses, stores, and protects the personal data of users (hereinafter "the Client" or "you") of the website https://mycosmovision.eu/ (hereinafter "the Site").
We place the utmost importance on respecting your privacy and protecting your personal data, in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and applicable Belgian legislation.
1. Data Controller
The entity responsible for processing the personal data collected on the Site is:
Company Name: MARKETING MULTI MEDIA SPRL
Registered Office Address: 108 Avenue De Fré Box 12, 1180 Uccle, Belgium
Company Registration Number (BCE): 0538.486.194
Contact Email: contact@mycosmovision.eu
2. Personal Data Collected
In connection with your use of the Site and the management of your orders, we collect and process the following categories of data:
Identification Data: First name, last name.
Contact Data: Email address, delivery address, billing address, phone number.
Personalization Data (Astrological Information): Date of birth, exact time of birth, and place of birth (city/country). Note: This data is exclusively used to generate your personalized astrological charts, books, or posters.
Payment Data: Payment information (credit card numbers) is collected and processed directly and securely by our payment service providers. We do not store any banking data on our servers.
Connection and Browsing Data: IP address, browser type, traffic data, language selection (stored for 6 months via cookie).
3. Purposes and Legal Basis for Processing
We process your personal data for the following purposes:
| Purpose of Processing | Legal Basis (according to the GDPR) |
|---|---|
| Order Management: Processing purchases, manufacturing personalized products, shipping packages, and billing. | Performance of a contract (Art. 6.1.b GDPR) |
| Astrological Calculation: Using birth data to establish the birth chart and generate personalized analyses. | Performance of a contract (Art. 6.1.b GDPR) |
| Customer Support: Responding to your requests via our contact form or email. | Legitimate interest (Art. 6.1.f GDPR) |
| User Account: Managing registration and login processes on the Site. | Performance of a contract or Consent (Art. 6.1.a/b) |
| Legal Obligations: Maintaining accounting records and managing tax compliance (invoices). | Legal obligation (Art. 6.1.c GDPR) |
4. Data Retention Period
We retain your data only for as long as necessary to fulfill the purposes for which it was collected:
Order and Personalization Data: Retained for the duration of the contractual relationship to ensure delivery and follow-up. It is then archived for accounting and tax purposes for the mandatory legal duration (7 years under Belgian law).
User Account Data: Retained for as long as the account remains active. If the account remains inactive for 3 consecutive years, the data will be deleted.
Contact Data (Support): Retained for the time necessary to process your request, and then deleted.
Preference Cookies (e.g., Language): Stored for a maximum duration of 6 months.
5. Data Recipients
Your personal data is strictly confidential. It is never sold or rented to third parties. However, it may be transmitted to our technical service providers (processors) within the strict limits necessary to execute your order:
Our Hosting Provider: OVH SAS (France).
Our Logistics Partners: Postal services or carriers responsible for delivering your physical books, posters, and jewelry.
Our Payment Providers: Secure banking platforms responsible for processing financial transactions.
6. Data Transfers Outside the European Union
All of our primary technical infrastructures (website hosting and databases) are located within the European Union (specifically with OVH SAS in France). If third-party management or analysis tools with servers located outside the EU are occasionally used, we ensure that these transfers are governed by the European Commission's Standard Contractual Clauses to guarantee an equivalent level of protection.
7. Your Rights (User Rights)
In accordance with the GDPR, you have the following rights regarding your personal data:
Right of Access: Obtain confirmation as to whether or not your data is being processed, and receive a copy of it.
Right to Rectification: Request the correction of inaccurate or incomplete data (for example, an error in a birth time).
Right to Erasure ("Right to be Forgotten"): Request the deletion of your data, subject to legal retention obligations (invoices).
Right to Restriction of Processing: Request the temporary suspension of the processing of certain data.
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format to transmit it to another controller.
Right to Object: Object at any time, on grounds relating to your particular situation, to the processing of your data.
To exercise any of these rights, you can send your written and signed request to the following email address: contact@mycosmovision.eu.
If you believe, after contacting us, that your data protection rights have not been respected, you have the right to lodge a complaint with the competent data protection authority. In Belgium, this is the Geba-Apd (Data Protection Authority) (Rue de la Presse 35, 1000 Brussels — contact@apd-gba.be).
8. Data Security
We implement appropriate technical and organizational measures (such as the HTTPS/SSL encryption protocol) to protect your personal data against unauthorized access, alteration, disclosure, or accidental destruction.
9. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect legal or technical updates to our Site. Any changes will be published on this page with an updated effective date.